PGIMER is proactively addressing malpractices to enhance patient care and transparency. Led by Director Prof. Vivek Lal, the institute has launched several measures to create a secure and efficient healthcare environment. Prof. Lal emphasized PGIMER’s dedication to integrity and patient trust, stating that these initiatives are crucial for maintaining confidence in the institution.
Following a recent complaint, Deputy Director (Administration) Pankaj Rai reported that swift action was taken to remove the staff involved, and an inquiry is underway. Legal action will follow if the staff is found guilty. PGIMER is also launching a helpline for reporting unethical practices, such as soliciting money from patients. This helpline will be closely monitored to ensure rapid responses to complaints.
To promote accountability, staff members will be required to wear uniforms and display identification cards. Additionally, a flying squad will conduct surprise inspections to enforce these regulations. Unauthorized vendors are now prohibited from entering patient care areas to maintain a safe environment.
To manage patient flow better, PGIMER has introduced staggered OPD appointments, reducing crowding and improving patient experience. The institute is also enhancing its online registration system, allowing patients to register via a mobile app or website, streamlining the process, and reducing wait times.